Position Summary
Account Manager is responsible for customer order planning including management, logistics arrangement and other ad-hoc services to customers. This is not a sales position, but a key functionary in post-sales account management needed to drive success in execution.
Candidates must have proven success in executing on manufacturing requirements, supply chain management and support for enterprise level clients, preferably in semiconductors manufacturing and/or packaging.
Responsibilities
Support Quarterly Business Review meetings for existing clients
Lead sales order creation for billing and shipment, post-sale
Work with IT to develop reports for customers and maintain the quality of these reports
Brief internally the changes in customer requirements according to customers' specs
Update clients on changing product specifications and processes related to their business
Work with internal teams and customer and be responsible for customer order planning and execution by
Provide visibility for incoming wafers.
Provide instruction to execute orders and coordinate the priorities of orders
Provide WIP status, ship-out plan and finished good information to customers
Arrangement of customer wafers to fulfill Forecast / AOP/Customer Shipment requirements
Attend to customer enquiries and complaints
Upselling
Other ad-hoc activities assigned by the management.
Requirements
Degree in Business, Engineering, Project/Supply Chain Management
Min 10 years’ experience leading customer service for enterprise level clients
Proven track record of success in client engagement, upsell, and execution outcomes
Must have basic understanding of manufacturing expectations, willingness to understand technical details and client requirements, and ensure outcomes
Internships do not count as experience, must be a full time revenue generating role to qualify
Experience on team leading and management a plus
Liaise and coordinate with customer as well as internal engineering, production, logistics, sales & planning teams
Must take ownership and possess strong problem solving, communication and interpersonal skills
Ability to work under pressure in a very dynamic environment
Source: MyCareersFuture — Workforce Singapore · Retrieved 2026-11-09 · Not affiliated with or endorsed by Workforce Singapore or MyCareersFuture