Head of Service Delivery, Banking Applications (Singapore)

BEATHCHAPMAN (PTE. LTD.)

📍 D02 Anson, Tanjong Pagar💼 Senior Management💰 SGD 12,000 – 15,000 / Monthly

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Job Description

About the Role

A global IT services firm is looking for a Head of Service Delivery to lead a new programme on one of its strategic banking accounts in Singapore. You’ll be the senior delivery voice on the ground, running day-to-day delivery, managing the client relationship onsite and working with the India delivery lead who runs offshore operations. You’ll report to the regional delivery head for ASEAN.

Key Responsibilities

Own application delivery and service outcomes for a strategic banking customer, across digital banking, payments and modernisation work.
Manage the customer relationship in Singapore, including service reviews, steering committees and senior stakeholder reporting.
Work with the India delivery lead to run offshore operations and make sure onsite requirements are met.
Lead a large onshore and offshore team, building delivery leaders and a client-first culture.
Keep delivery on track for quality, cost, schedule and SLAs, and manage risk and escalations.
Support account growth by spotting expansion opportunities and improving delivery margin.

What We’re Looking For

18+ years in IT services, with at least 10 years in banking and financial services
Strong applications background (application development, maintenance, modernisation). This is not an infrastructure role.
Digital banking and payments delivery experience
Experience leading onsite and offshore teams, ideally with India delivery
A track record of presenting to senior client stakeholders and running governance forums
Hands-on technology experience earlier in your career
Strong communication and negotiation skills

What’s on Offer

A senior leadership seat on a new programme for a strategic banking client, with a broad delivery mandate, a large team, and regular exposure to senior client technology leaders.

ST
Reg No. R1768414
BeathChapman Pte Ltd
Licence no. 16S8112

Source: MyCareersFuture — Workforce Singapore · Retrieved 2026-11-08 · Not affiliated with or endorsed by Workforce Singapore or MyCareersFuture