Clinic Cluster Leader / Team Leader

Caring for Communities. Growing Our People.

At HMI OneCare, we believe healthcare is about more than treating illness. We are committed to providing accessible, trustworthy and patient-centred healthcare to the communities we serve, while creating opportunities for our people to learn, grow and thrive.

As one of Singapore's leading primary care groups, we operate close to than 40 clinics islandwide and serve thousands of patients every day. Behind every great patient experience is a dedicated team, and behind every successful team is a strong leader.

As a Cluster Leader, you will play a key role in shaping patient care, developing frontline teams and driving operational excellence across multiple clinics. This role is ideal for someone who enjoys leading people, solving problems and making a meaningful impact on both patients and staff.

Key Responsibilities:

Lead and Develop People

• Lead, coach and support Clinic Managers and frontline teams across multiple clinics.
• Foster a culture of teamwork, accountability, professionalism and continuous improvement.
• Identify, develop and mentor high-potential staff.
• Conduct performance reviews and provide regular coaching and feedback.
• Build engaged, motivated and high-performing teams.

Deliver Excellent Patient Care

• Champion a patient-centred culture focused on quality, safety and service excellence.
• Support clinics in delivering accessible, trustworthy and compassionate care.
• Monitor patient feedback and implement improvements to enhance the patient experience.
• Ensure clinics maintain high standards of service quality and professionalism.

Drive Operational Excellence

• Oversee the day-to-day operations of multiple clinics.
• Ensure smooth clinic workflows, manpower planning and resource allocation.
• Monitor clinic performance and implement operational improvements.
• Ensure compliance with regulatory, licensing and organisational requirements.
• Support quality improvement initiatives and operational projects.

Support Sustainable Growth

• Monitor key performance indicators and identify opportunities for improvement.
• Work closely with cross-functional teams to implement new programmes and services.
• Support initiatives that improve patient outcomes, clinic performance and business sustainability.
• Contribute ideas and solutions to help the organisation grow and serve the community better.

Collaborate Across the Organisation

• Partner with doctors, nurses, clinic staff and support departments to achieve organisational goals.
• Build strong working relationships with stakeholders and colleagues.
• Participate in leadership meetings, improvement projects and organisational initiatives.

Requirements:

• Care genuinely about patients and people.
• Enjoy coaching, mentoring and developing others.
• Take ownership and responsibility for outcomes.
• Are proactive, resourceful and solutions-oriented.
• Communicate effectively and build strong relationships.
• Thrive in a fast-paced and dynamic environment.
• Continuously look for ways to improve systems, processes and service standards.
• Lead by example and inspire others through their actions.

Experience in healthcare is an advantage, but attitude, leadership potential and a willingness to learn are equally important.

At HMI OneCare, we don't just care for patients. We care for our people too.