Senior Specialist, Client Services, Protection

Role Overview

The Senior Specialist role within the PL Re Client Services team involves leading the management of reinsurance treaties as well as core Operations processes. There is typically a focusing on advanced data and accounts processing, client engagement, and process improvements. This role can also include team leadership to support and mentor team members, back-up to the Managers and AVP’s within the team and playing a key role in the success of strategic projects such as back-office unification and standardization.

The role is varied and dynamic, and there are several different projects and ad-hoc pieces of work you may be involved with.

This role is ideally suited to an individual with an extensive technical background who can demonstrate significant experience in reinsurance operations.

The Client Services team works closely together and with a variety of stakeholders across our business including Finance, Actuarial functions, R&D, Pricing and Marketing. A collaborative and proactive attitude is therefore a must for the role.

Role Responsibilities
·       Fully understand the treaty and client's data for effective in-force treaty management

·       Lead the management of complex reinsurance treaties and ensure accurate data processing and account reconciliation.

·       Perform advanced validation checks on data, manage error handling, and ensure timely booking of statements of accounts.

·       Develop and oversee the creation of business object reports for regular validation of accounts and controls

·       Drive strategic process improvement initiatives and developing innovative reporting/MI methods.

·       Manage client relationship through regular engagement including face to face meetings and annual reviews.

·       Coordinate with internal stakeholders such as actuarial functions and finance by validating key reports and addressing any issues with client data or extraordinary data trends

·       Ensure compliance and own the internal controls that meet local and global regulatory requirements

·       Provide strategic inputs and requirements to drive treaty implementation as required

·       Mentor and support junior colleagues in their professional development

·       Responsible for treaty set up on all operating systems.

·       Support Client Services team with identified Super User accountabilities within Soft-Close to Hard-close periods.

Skills & Experience
·       Extensive technical background with significant experience inreinsurance operations.

·       Strategic thinker with a proven track record

·       Strong leadership and mentoring capabilities.

·       Excellent communication and interpersonal skills.

·       Proven expertise in data processing, validation, and client management.

·       Familiarity with regulatory requirements and internal controls.

·       Proactive and collaborative attitude with a focus on continuousimprovement and innovation.

·       5+ years previous experience in a similar role with good knowledge ofreinsurance business and industry practices

·       Excellent report writing and verbal communications skills.

·       Competent user of Microsoft Excel.

·       Knowledge of SQL or similar data query tools.

·       Strong SAP knowledge.