Senior Officer –Corporate Client Customer Services

Job Responsibilities

·      Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels.

·      Respond to customer enquiries accurately and within committed service turnaround times.

·      Process customer requests and transactions in accordance with Bank policies, procedures, and service standards.

·      Resolve customer issues and complaints efficiently, ensuring complete documentation and follow-up.

·      Maintain confidentiality of customer information and adhere to all compliance and control requirements.

·      Educate customers on products, services, and self-service channels.

·      Utilize banking systems and tools effectively.

·      Meet productivity, quality, and service level targets.

·      Participate in training and maintain current knowledge.

·      Stay informed of industry developments and competitor offerings.

Job Requirements

·     Diploma or Degree in any discipline.

·     Experience in banking, customer service, or contact centre is advantageous.

·     Strong customer-centric mindset.

·     Excellent communication skills.

·     Good analytical and problem-solving abilities.

·     Proficient in Microsoft Office.

Interested candidates please share your resume to shashi@justrecruit.com.sg with all details like current salary, expected salary and notice period

Regards
Shashi (R23112213)
Just Recruit Singapore Pte Ltd (EA12C6295)