Oversee end-to-end airfreight export shipments, ensuring timely booking, accurate documentation, cargo readiness, export clearance, billing and shipment closure.
Manage customer relationships by providing regular shipment updates and resolving enquiries or operational concerns.
Liaise with airlines, ground handling agents, trucking companies, customs authorities and internal departments to ensure efficient shipment handling.
Monitor shipment performance against customer SLAs, operational KPIs and regulatory requirements.
Take ownership of complex, urgent or high-value shipments and proactively resolve delays, documentation issues and export clearance queries.
Review shipment documentation and maintain accurate operational and billing records.
Identify operational bottlenecks and recommend improvements to enhance productivity and service quality.
Guide junior customer service staff on export procedures, documentation requirements and operational best practices.
Escalate significant issues to management and ensure appropriate follow-up.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
EA License No: 20C0270
Wecruit Pte Ltd
Source: MyCareersFuture — Workforce Singapore · Retrieved 2026-11-08 · Not affiliated with or endorsed by Workforce Singapore or MyCareersFuture