FLOOR MANAGER

Our Client, JD Sports, has an opening for a FLOOR MANAGER (Bugis)

Department : Retail
Reporting to : Store Manager

JOB DESCRIPTION

Providing support to the Store Manager, you will be vital link between the Management and the Sales staff. You will take responsibility for a number of processes within the store, taking ownership of specific areas of the shop floor, closely monitoring and driving sales. Most importantly, you will suggest ideas for improvement and continue to improve the store.

Customer Service
• Ensure that excellent levels of customer service are provided.
• Deal with Customer complaints and enquires, providing the best possible outcome.
• Monitor the personal appearance of sales staff, making sure that this is in line with company guidelines.
• Understand the importance of the Customer Service measuring programme and how to analyse reports.

Sales
• Ensure that targets are achieved, where possible exceeded.
• Monitor the service of the sales staff on a daily basis.
• Manage the in store devices- Kiosk, making sure that staff are offering the customer the whole product range.
• Use reports to assist you in product placement and key selling lines, i.e. Top Sales Report, Wall Sales Report, Branch Review Report
• Have an understanding of Footfall, ATV and Conversion and how to apply this to a store environment.

Visual Merchandising
• Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
• Ensure that the store is maintained to the highest possible standard. • Keep stock, clean and presentable at all times.

Training & Development
• Encourage personal progression throughout your store.
• Assist in maintaining the teams progression by ensuring personnel complete the relevant training E-Assessments.
• Provide assistance with the induction and training of new starters.