Retail Banking Compliance Officer

Job Summary

Support branch operations and compliance by managing customer complaints, AML/KYC adherence, regulatory submissions, and operational risk activities to ensure efficient banking processes and regulatory compliance.

Responsibilities

• Provide operational and administrative support to branches to ensure smooth daily banking operations and compliance with policies and regulations
• Conduct branch operational training and inspections to promote adherence to internal procedures and regulatory requirements
• Identify operational issues, coordinate corrective actions with stakeholders, and monitor resolution progress
• Manage customer complaints by acknowledging and responding within deadlines, investigating root causes, and recommending corrective actions
• Maintain accurate records of complaints, investigations, and resolutions, and analyse complaint trends for internal reporting
• Provide guidance and advisory support on AML/CFT requirements and internal procedures to branches and stakeholders
• Monitor KYC review progress, follow up on outstanding requirements, and conduct AML sample checks with follow-up on findings
• Support Enhanced Due Diligence reviews and assist with Suspicious Transaction Report matters per regulatory and internal standards
• Coordinate regulatory and Head Office submissions, ensuring accurate and timely information delivery
• Monitor regulatory developments and disseminate updates to branches and internal teams
• Provide compliance advisory support on regulatory requirements, policies, and procedures, and follow up on compliance tasks
• Support compliance reviews, internal reporting, and related activities as needed
• Assist Business Continuity Management activities and documentation
• Coordinate Risk and Control Self-Assessment exercises and follow up on identified risks and control gaps
• Monitor Key Risk Indicators and support preparation of operational risk reports
• Record, assess, and follow up on operational risk events
• Support Third-Party Risk Management activities including risk assessments and monitoring
• Conduct or coordinate Business System User Access Reviews to ensure appropriate access controls and policy compliance
• Communicate effectively with branch personnel and cross-functional teams to facilitate operational and compliance objectives
• Manage multiple tasks under pressure while maintaining accuracy, attention to detail, and meeting deadlines

Required competencies and certifications

• Bachelor’s degree in Banking and Finance, Business, or a related discipline

Preferred competencies and qualifications

• 1–2 years of relevant experience in the banking industry
• Experience in retail banking operations, AML/CFT, KYC, regulatory compliance, customer complaint handling, or operational risk management

Other Information

• Good command of English for documentation, reporting, and business communication
• Proficiency in written and spoken Mandarin to communicate with Mandarin-speaking stakeholders as required for effective collaboration