ERP Functional Executive / Consultant

Key Responsibilities

Pre-Sales

·       Provide pre-sales support for all sales activities,including prospect requirement analysis, product demonstrations, and general sales support.

·       Prepare demo databases, mock business scenarios, and proof of concepts to demonstrate product capability.

·       Propose solutions that meet prospects’ needs and their objectives for buying an ERP system.

·       Provide consultation and share product information with the sales team.

After-Sales, Implementation & Project Delivery

·       Lead project kick-off meetings and present project plans, schedules,training plans, and key contacts.

·       Conduct implementation sessions with key users to explain standard system processes, identify requirement gaps, and close expectation gaps.

·       Gather and document business requirements and coordinate with analysts for solution assessment and effort estimation.

·       Facilitate discussions between customers and technical teams for complex enhancements.

·       Deliver training to end users covering system setup and operational processes.

·       Assist customers with simple documents and form customization such as quotations, purchase orders, and invoices.

·       Monitor and manage project tasks, progress, billing schedules,invoicing activities, and overdue payments through to a successful live run.

Customer Success

·       Build strong customer relationships and ensure a smooth implementation experience.

·       Provide feedback and recommendations for product improvements and standard feature enhancements.

Requirements

·       Customer-focused mindset with strong stakeholder management skills.

·       Good interpersonal skills to work successfully with prospects,customers, and across departments.

·       Ability to manage multiple projects in a fast-paced environment.

·       Strong aptitude for learning new technologies and applying them in a customer-facing environment.

·       Experience in ERP implementation, software consulting, or customer-facing roles is a big plus.

Singaporean only may apply

Only shortlisted candidate will be notified for interview.