Customer Operations Executive (Marymount MRT/ Contract to perm)

PERSOL SINGAPORE PTE. LTD.

📍 Islandwide💼 Junior Executive💰 SGD 2,800 – 3,000 / Monthly

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Job Description

Working days: Monday - Friday
Working hours: 9.00am - 6.00pm
Salary: Up to $3,000
Contract: 1 month, renewable and convertible to perm
Start date: 3 November 2026

Handle customer enquiries and refund-related cases via email and approved communication channels.
Create, update, and maintain customer cases in the CRM system.
Review transaction records and supporting documents to assess refund eligibility.
Process approved refunds accurately and within established timelines.
Follow up with customers for missing information and provide timely updates on case status.
Coordinate with internal stakeholders and external partners to verify and resolve cases.
Maintain accurate documentation and ensure compliance with data privacy requirements.
Monitor outstanding cases and escalate complex issues when necessary.

Requirements

Diploma in any field
Experience in customer service, contact centre operations, administration, claims, refunds, or case management.
Experience using CRM systems is an advantage.
Strong attention to detail with the ability to handle high volumes of cases accurately.
Excellent written and verbal communication skills.
Customer-oriented with a professional and empathetic approach.
Proficient in Microsoft Office applications.

Source: MyCareersFuture — Workforce Singapore · Retrieved 2026-11-08 · Not affiliated with or endorsed by Workforce Singapore or MyCareersFuture