RESTAURANT CAPTAIN

As a restaurant captain, you are responsible topromote and ensure guest satisfaction, maintaining a safe and sanitary workenvironment, and ensuring only the highest quality products are being served.

Responsibilities:

·       Always greet and welcome guests promptly in a warm and friendly manner.

·       Always greet and welcome guests promptly in a warm and friendly manner.

·       Assist guests with table reservations.

·       Ensure guests are serviced within the specified time.

·       Has a good knowledge of menu and presentation standards.

·       Speak with guests and staff using clear and professional language, andanswer phone calls using appropriate telephone etiquette.

·       Able to answer any questions regarding the menu and assist with menuselections.

·       Able to anticipate any unexpected guest need and reacts promptly andtactfully.

·       Always applies service techniques correctly at all times, and servesFood & Beverage items with enthusiasm.

·       Serve food courses and beverages to guests.

·       Record transaction/orders in Point of Sales systems at the time oforder.

·       Communicate with the kitchen regarding any menu questions, the length ofwait, and product availability.

·       Communicate additional meal requirements, allergies, dietary needs, andspecial requests to the kitchen.

·       Check with guests to ensure satisfaction with each food course andbeverage.

·       Responsible for clearing, collecting, and returning food and beverageitems to the proper area.

·       Conducts monthly inventory checks on all operating equipment andsupplies.

·       Take an active role in coaching and developing junior staff.

·       Any other duties related to food and beverage service assigned by themanager.

Qualifications:

·      Proven experience in a supervisory role within arestaurant.

·      Strong leadership and organizational skills.

·      Excellent communication and interpersonal skills.

·      Ability to remain calm and professional underpressure.

·       Strong attention to detail and a commitment toquality service.