Boutique Sales & Operations Executive

Company: Calibre 65
Location: Changi / Expo
Employment Type: Full-Time
Working Hours: 9:30 AM – 5:30 PM (5 days a week: 4 weekdays + Saturday)
Remuneration: Base Salary + Sales Commission

About Calibre 65

At Calibre 65, we make exceptional watchmaking accessible to collectors worldwide through the careful curation of rare, distinctive, and independent timepieces. Based physically in Singapore and serving a global clientele, we operate on deep expertise, authenticity, and horological diversity. We maintain a close-knit team with a flat hierarchy where initiative is welcomed, voices are heard, and team members are empowered to take ownership and lead projects.

Role Overview

We are seeking a motivated and proactive Boutique Sales & Operations Executive to join our boutique team. In this role, you will be the front-facing ambassador for Calibre 65, managing the end-to-end client journey—from consultative retail sales and digital inquiries to inventory operations and seamless order fulfilment.

If you are eager to immerse yourself in the world of fine horology, thrive in a collaborative environment, and enjoy delivering high-touch customer experiences, we would love to meet you.

Key Responsibilities

1. Sales & Client Relationship Management

• Welcome walk-in clients, host in-store viewings, and deliver consultative sales tailored to client preferences.
• Generate sales, drive conversions, and foster long-term relationships with collectors.
• Manage multi-channel client inquiries promptly across messaging platforms with exceptional responsiveness and professionalism.
• Execute complete after-sales workflows: sending personalized thank-you messages, updating sales channels, and maintaining client records.

2. Watch Operations, Sourcing & Pricing

• Assist with market pricing evaluating buy-ins, and supporting timepiece sourcing.
• Oversee watch wrapping, incoming stock verification and cataloging.
• Generate and manage relevant paperwork for transactions.

3. Inventory & Merchandising

• Update and maintain live inventory records on the internal stock management system.
• Conduct regular physical stock counts and support inventory accounting reconciliations.
• Curate, arrange, and maintain luxury watch displays in-store to uphold boutique presentation standards.
• Maintain daily boutique housekeeping and cleanliness to ensure a welcoming environment for visitors.

4. Logistics & Order Fulfilment

• Prepare, pack, arrange for and coordinate local and international deliveries

Requirements

• Passion to Learn: A strong curiosity and willingness to learn about luxury timepieces, independent watch brands, collector behaviour, and market dynamics.
• People & Communication Skills: Excellent interpersonal skills with the ability to communicate clearly and build rapport with diverse clients.
• High Responsiveness: Proven ability to understand client requirements, reply promptly, and go the extra mile to provide a seamless client experience.
• Team Player with Growth Mindset: A proactive attitude, adaptable working style, and an eagerness to take on expanding responsibilities within a growing business.
• Availability: Able to commit to a 5-day work week (9:30 AM – 5:30 PM, including 4 weekdays and every Saturday).
  

Bonus Points (Advantageous, but not required)

• Prior experience in luxury retail or the luxury watch industry.
• Practical experience in product photography or timepiece staging.
• Basic proficiency in Adobe Photoshop or digital image editing.
• Foundational experience in office administration or basic bookkeeping.
  

What We Offer

• Competitive Earnings: Total compensation structured as a dependable base salary paired with performance commissions.
• Career Progression: Clear pathways to take on leadership roles, project ownership, and broader responsibilities both within and outside your immediate field.
• Open & Collaborative Culture: A flat hierarchy where your ideas matter and your contributions directly impact company growth.
• Industry Immersion: Hands-on exposure to independent watchmaking, rare collectible complications, and global horological trade.
• Overseas opportunities: Opportunity for work-related overseas trips