Client Success Executive

THE OPPORTUNITY

At MCI, we believe great experiences start with great people, boldideas, and strong collaboration. As a Client Success Executive, you will be an integral part of the team, working closely with Account Managers and colleagues to bring exciting brand experiences, events, and marketing campaigns to life.

From supporting new business pitches anddeveloping creative ideas to sourcing suppliers, preparing costings, andservicing client accounts, you will be involved in the action from day one. This is an opportunity to learn, contribute, and grow while playing ameaningful role in delivering impactful experiences for our clients.

THE WORK

1. Support Pitches & New Business Development

• Work closely with Account Managers and the wider team to develop compelling pitch proposals andpresentations.
• Contribute ideas, research trends, explore creative concepts, and help turn client briefs into engaging event and marketing experiences.
• Research venues, suppliers,entertainment, activities, and other event elements to support creativerecommendations.
• Source quotations, develop cost estimates, compare supplier options, and support budget preparation toensure ideas are both exciting and commercially viable.
• Assist in preparing pitchdecks, proposals, and supporting materials that bring our ideas to life and help us win new business.

2. Support Account Servicing & Client Relationships

• Work alongside Account Managers to support the day-to-day servicing of client accounts, ensuring projects and requests are managed efficiently.
• Assist in understanding client briefs, coordinating internal teams, and following up on project deliverables.
• Prepare meeting materials, project updates, reports, timelines, and other account documentation.
• Build positive working relationships with clients, suppliers, and internal stakeholders through clear communication and a collaborative approach.
• Stay curious about our clients’ businesses, brands, and objectives, and look for opportunities to contribute ideas that add value.

THE CONNECTION

• Reports to Account Manager (for daily activities)
• Works closely with the Sales Team (Local and Regional), Operation Team /Project Managers, Sales Support and other Product Practices within MCI.

THE MUST HAVE

• This role is suitable for well-rounded individuals with business, hospitality, or a marketing degree.
• 1 – 3 years of experience in the meetings and events and/or hoteland hospitality industry would be an advantage
• 1 – 3 years of experience in the account management or accountservicing role would be an advantage
• Strong verbal and written communication skills, with proficiency in Microsoft Office and presentation development, are essential.
• Great customer mindset, proactive disposition with strongnegotiation and problem-solving skills.
• Result driven personality with energy, commitment and a strong drive to succeed.

THE GOOD TO HAVE

• Adaptable and solution oriented, with the ability to thrive in a fast-paced environment
• Strong sense of ownership, responsibility, and attention to detail
• Willingness to traveland support onsite delivery when required

ADDITIONAL LOCAL BENEFITS

• Birthday Leave
• Employer-paid Business Travel Insurance, unlimited Whitecoat tele consults, Dental &Vision reimbursements
• Employer-paid Group Hospital & Surgical, Outpatient Clinical, Outpatient Specialist & Personal Accident Insurance
• Comprehensive internal Learning &Development portal and opportunities for external courses