Outreach Programme Manager

Join our team in a dynamic outsourced project as an Outreach Programme Manager to support the coordination and delivery of community programmes and activities. The successful candidates will work closely with internal teams, service providers and community partners to ensure smooth operations, effective stakeholder coordination and continuous programme improvement.

Key Responsibilities

• Support the day-to-day coordination and administration of assigned programmes, including reviewing new requests and providing recommendations in accordance with established procedures.
• Coordinate programme schedules and operational changes, including changes to venues, dates, timings, capacity and cancellations, ensuring relevant stakeholders are informed accordingly.
• Liaise with service providers, community partners and other stakeholders to facilitate programme implementation, resolve operational issues and follow up on outstanding matters.
• Monitor programme activities and service delivery, ensuring compliance with established procedures, service requirements and timelines.
• Coordinate responses to feedback, enquiries and incidents, investigate issues with relevant parties, arrange follow-up actions and escalate significant matters when necessary.
• Prepare periodic performance reports and analyse programme data, including participation, site utilisation and programme coverage, to identify operational gaps and areas for improvement.
• Recommend and coordinate improvement measures to enhance programme participation, service delivery and operational effectiveness.
• Maintain accurate programme records, schedules and stakeholder communications, ensuring information is updated and outstanding actions are followed through to completion.
• Any other relevant duties as assigned.

Requirements

• Diploma or above in a relevant discipline.
• At least 3 - 5 years of relevant experience in programme coordination, project administration or operations.
• Good communication, interpersonal and stakeholder coordination skills.
• Proficient in Microsoft Office applications, particularly Excel.
• Strong organisational skills, attention to details and ability to manage multiple tasks independently.