Programme Coordinator – Corporate Health & Wellness

About the Role:

We are looking for a proactive and organised Programme Coordinator to support the delivery of our corporate health and wellness programmes under Raffles Health / HealthyLongevity.

In this role, you will coordinate the participant journey from onboarding through programme completion, including appointment scheduling, participant follow-ups, programme administration and engagement. You will work closely with participants, corporate clients and our clinical and programme teams to ensure programmes are delivered smoothly and effectively.

As our corporate wellness programmes continue to grow, you will also have the opportunity to support the implementation of new programmes and contribute to improving programme processes and the overall participant experience.

Key Responsibilities:

• Coordinate the end-to-end onboarding of participants into corporate health and wellness programmes.
• Communicate with participants on programme requirements, appointments, registration and next steps.
• Coordinate appointments with doctors, coaches and other members of the care team.
• Conduct regular follow-ups with participants, including appointment reminders, missed appointments and outstanding programme activities.
• Encourage participant engagement and track attendance, follow-ups and programme completion.
• Maintain accurate participant records, programme trackers and documentation.
• Serve as an operational point of contact for corporate clients and respond to programme-related enquiries.
• Coordinate programme schedules, communications, activities and other operational requirements.
• Prepare programme updates, participation statistics, reports and other required documentation.
• Identify operational issues or participants requiring additional support and escalate them to the appropriate programme or clinical team.
• Support the collection of participant feedback and programme outcome information.
• Assist with the implementation and onboarding of new corporate wellness programmes and clients.
• Support the development of programme workflows, processes, templates and standard operating procedures.
• Provide general administrative and operational support to the Raffles Health / HealthyLongevity team.

Requirements:

• Diploma or Degree in Business Administration, Healthcare Administration, Health Sciences, Hospitality, Customer Service or a related discipline.
• Prior experience in programme coordination, healthcare administration, customer service, operations or client-facing roles would be advantageous.
• Strong organisational and coordination skills with the ability to manage multiple participants and activities concurrently.
• Good written and verbal communication skills.
• Comfortable communicating with participants, healthcare professionals and corporate clients.
• Proficient in Microsoft Office, particularly Excel, Word and PowerPoint.
• Able to maintain accurate records and handle confidential participant information appropriately.
• Proactive, responsible and able to follow through on tasks with minimal supervision.
• Detail-oriented with good problem-solving skills.

What we are looking for:

We are looking for someone who is people-oriented, organised and proactive. You should enjoy interacting with participants and helping them navigate their programme journey, while also being comfortable managing the administrative and operational details behind the scenes.

You should be able to work independently, follow up persistently but professionally, and adapt as programmes and processes continue to evolve.