System Engineer

ROLE SUMMARY
The System Engineer acts as the Tier 2 technical escalation point for Tier 1 support, resolving complex MFD software, network, DFE, and colour-related issues.

This role also leads device installations and ensures customers receive consistent, high-quality technical support.

KEY RESPONSIBILITIES
Technical Escalation
• Take on escalated cases from Customer Service Engineers that cannot be resolved at Tier 1
• Diagnose and resolve MFD software-related issues within agreed SLA timelines
• Document root causes and workarounds for knowledge base and team upskilling

Network & Authentication Troubleshooting
• Resolve network scanning failures (SMB, FTP, WebDAV)
• Coordinate with customer IT teams to align device configurations with their network environment

MFD Installation
• Perform end-to-end on-site installation of Multifunction Devices
• Configure network settings, scanning profiles, address books, and authentication methods
• Validate all functions (print, copy, scan) post-installation and hand over to end users

DFE Installation &Troubleshooting

• Install, configure, and commission Digital Front End (DFE) systems (e.g.Fiery or equivalent)

• Troubleshoot DFE issues — RIP errors, job queue failures, driver conflicts, and connectivity faults

• Perform software updates, patch management, and routine system health checks

Colour Profiling

• Create and calibrate ICC colour profiles for MFDs and DFE print workflows

• Use spectrophotometers and profiling tools to build and validate colour output

• Diagnose colour consistency issues — banding, density drift, gamut mismatch

• Conduct periodic calibration checks for production customers

REQUIREMENTS

• Diploma in Information Technology, Computer Engineering, Electronics, orrelated field

• Minimum 2–3 years in a technical support or field engineering role

• Hands-on experience with MFD installation and troubleshooting

• Working knowledge of Kerberos, LDAP, Active Directory, TCP/IP, DNS, SMB

• Experience with DFE systems (Fiery or equivalent) is an advantage

• Knowledge of colour management and ICC profiling is an advantage

• Strong problem-solving and customer-facing communication skills

Note: This is a 1-year contract role.

Morgan McKinley Pte Ltd

Lay Sihua

EA Licence No.: 11C5502

EA Reg No.: R23114633