Customer Consultant

Responsibilities:

1.     Act as customers’ representative.  Operate as the lead point of contact for any and all matters specific to the customers

2.     Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts

3.      Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers

4.      Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering

5.      Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships

6.      Encourage customer growth and loyalty to the company through continuous support and customer assistance.

7.      Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.

8.     Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.

9.      Understand customers / Vertical Market Needs and determines pricing and selling strategies.

10.  Prepares and reviews contract terms and conditions

11.  Presents the proposal to the customer.

12.   Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.

13.   Other relevant duties as assigned

Requirements:

1.    Bachelor's degree in engineering with at least 2 years’ relevant sales experience

2.    Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.

3.    Ability to read, analyze, and interpret engineering documents.  Ability to respond effectively to the most sensitive inquiries or complaints.  Read and comprehend instructions, correspondence, and memos.  

4.      Ability to define problems, collect data, establish facts, and draw valid conclusions.

5.      Driven to delight the customer with options/offerings to meet their needs.

6.   Is willing to learn new options/offerings and upgrade their skillset to better serve customers