Visa Officer

Job Scope

1. Visa Application Processing

• Assist clients with visa application procedures for various countries (e.g., Malaysia, Japan, Korea, China, Schengen countries, etc.).
• Check and verify supporting documents for accuracy and completeness.
• Fill out and prepare visa forms according to embassy or consulate requirements
• Track and manage multiple applications, ensuring timely submission and collection

2. Client Support and Advisory

• Advise clients on visa requirements, processing times, and embassy regulations.
• Provide updates to clients on application status and handle enquiries professionally.
• Liaise with clients to ensure document submission deadlines are met

3. Embassy Liaison

• Coordinate with embassies, consulates, and visa centres to submit applications or resolve issues.
• Keep up-to-date with changing visa policies, embassy announcements, and travel advisories.

4. Administrative Duties

• Maintain accurate records of all visa applications and receipts.
• Prepare invoices and handle payment collection related to visa services.
• Generate daily or weekly reports for management on visa application progress.

5. Internal Coordination

• Work closely with tour consultants, sales, and operations teams to align visa processing with travel itineraries.
• Flag potential visa issues early and propose alternatives or solutions.

6. Customer Service & Problem Solving

• Handle urgent or problematic cases with professionalism and efficiency.
• Offer alternative solutions when visa rejections or delays occur.

Job Requirements:

Education & Experience

• Minimum GCE ‘O’ Level / Diploma in Business, Tourism, or related field.
• At least 1–2 years of relevant experience in visa processing or administrative support preferred.
• Fresh graduates with strong administrative or customer service skills may be considered.

Knowledge & Skills

• Good understanding of embassy/consulate operations and documentation standards.ia, China, Japan, Korea, Schengen, etc.).
• Good understanding of embassy/consulate operations and documentation standards.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to handle sensitive documents with confidentiality and accuracy.

Communication & Interpersonal Skills

• Good written and spoken English. Ability to speak Mandarin is required to communicate effectively with Mandarin-speaking clients.
• Excellent customer service and communication skills.
• Able to communicate effectively with clients, embassies, and internal staff.

Personal Qualities

• Detail-oriented, organized, and able to handle multiple applications efficiently.
• Responsible, trustworthy, and able to work independently with minimal supervision.
• Team player with a positive attitude and problem-solving mindset.

Other Requirements

• Able to start work at short notice will be an added advantage.