Senior Executive (Registry Operations & Performance Management), Registries Cluster (3-year contract)

PLEASE SUBMIT YOUR APPLICATION HERE - https://impress.ai/html-widget/chat-widget/42339a21-a60a-4cd2-95d0-a19cc2911ecf/

Great ideas do not discriminate — anyone can have them. With the right protection and support, a great idea can become a trusted brand, a transformative technology, an innovative process or design, or even a song or story that inspires one’s soul.

Housing Singapore’s largest community of intellectual property (IP) experts, IPOS understands better than anyone how important it is to protect ideas and creations for now and the future. We leverage on our deep technical, legal and business expertise to help innovative enterprises grow, through their intangible assets, including IP, from Singapore, through Singapore. We catalyse the ideas today, into assets tomorrow.

About the Role

As a Senior Executive/Manager in Registries Operations & Systems, you will contribute to the effective delivery and continuous improvement of Singapore's IP registry services. You will support Plant Varieties Protection and Trade Marks Registry operations, manage service partner arrangements and use performance insights to strengthen operational delivery.

There is possibility to be emplaced on a permanent position.

What You Can Look Forward To

You will gain broad exposure to IP registry operations and build practical experience in operational management, performance analysis and partner engagement. Working with internal teams and external partners, you will monitor service delivery, resolve operational issues and identify opportunities for improvement while contributing to reliable, responsive IP registry services.

What You Will Be Working On

Job Responsibilities:

Registry Operations & Partner Management

• Manage and support Plant Varieties Protection and Trade Marks Registry operations.
• Review IP applications for compliance with statutory and procedural requirements.
• Coordinate and monitor service partners' performance against agreed services and contractual obligations.
• Work with internal teams and partners to resolve operational and service-delivery issues.

Performance Management & Operational Improvement

• Track operational performance, workload and pendency, and prepare management reports to support planning and decision-making.
• Analyse operational data to identify emerging issues, trends and areas requiring follow-up or improvement.
• Develop recommendations and coordinate follow-up actions to improve service delivery and operational effectiveness.

Cross-Functional Support

• Work flexibly across Registry functions to support emerging operational priorities and departmental needs.

What We Are Looking For

Write to us if you have/are:

• Good written and verbal communication skills.
• Strong organisational and coordination skills, with the ability to manage multiple operational matters concurrently.
• Good analytical skills and comfortable working with operational data, performance indicators and reports.
• Detail-oriented, with the ability to monitor deliverables and follow up on outstanding matters.
• Sound judgement and a systematic approach to handling operational issues.
• Self-motivated and able to work independently while collaborating effectively within a team.

The following would be advantageous: Experience in contract management, service-level monitoring, data analysis or process improvement.

If you do not have prior IP experience but are curious, adaptable and keen to learn, we welcome your application. Relevant Registry and operational knowledge can be developed on the job.