Multilingual Sales Support Clerk

Job Summary

We are looking for a customer-focused Sales Support Clerk to assist with customer enquiries, quotations, order follow-up and coordination with internal teams. The role supports customers in Japanese- and English-speaking markets and involves our AI token services and data centre solutions. Frequent international travel is required.

Key Responsibilities

·       Respond to customer enquiries in English and Japanese; communicate in Korean when required.

·       Assist the sales team with customer follow-ups and day-to-day account coordination.

·       Explain our AI token services and data centre solutions, including relevant features and use cases.

·       Understand customer requirements and coordinate with technical teams to provide accurate product and service information.

·       Prepare quotations, proposals and sales documents, checking customer details and commercial terms.

·       Coordinate order processing, delivery updates, invoicing documents and related follow-up.

·       Work with sales, project, technical, procurement and finance teams to resolve customer requests.

·       Arrange customer meetings, prepare materials and track follow-up actions.

·       Undertake frequent international travel to meet customers and support business activities across global markets.

·       Maintain accurate customer, opportunity and contract records.

·       Provide clear updates to customers and raise urgent issues to the relevant team.

Requirements

·       Good written and spoken English and Japanese.

·       Korean language skills are an advantage.

·       Experience in sales support, customer service, account coordination or business operations is preferred.

·       Knowledge or experience in AI services, AI token platforms, cloud computing, data centres or digital infrastructure.

·       Able to explain technical products and services clearly to customers and know when to involve technical specialists.

·       Strong organisation, communication and follow-up skills.

·       Comfortable preparing quotations and handling order-related documents.

·       Able and willing to travel internationally frequently for business.