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We’re Hiring! - Application Support Engineer
ITCAN PTE. LIMITED
📍 Islandwide💼 Executive💰 SGD 4,000 – 5,000 / Monthly
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Job Description
Job Summary
We are seeking a skilled Application Support Engineer to provide Level 2 (L2) and Level 3 (L3) production support for banking and payment applications. The ideal candidate will have strong hands-on application and product knowledge, experience in production support and troubleshooting ,and a solid understanding of banking payment systems and transaction processing.
Key Responsibilities
- Provide L2/L3 production support for banking applications and payment systems.
- Perform incident and problem management, including detailed root cause analysis (RCA) and corrective and preventive actions.
- Troubleshoot application, middleware, database, infrastructure, and system integration issues.
- Monitor payment transactions, application performance, system availability, and overall production health.
- Analyze payment transaction data, logs, and system metrics to identify trends, anomalies, and potential operational issues.
- Support payment processing systems, including FAST-RT, MEPS+, and cross-border payment solutions.
- Coordinate and support application releases, deployments, production changes, software upgrades, and enhancements.
- Deliver application enhancements, bug fixes, and maintenance activities to improve system reliability and functionality.
- Proactively recommend improvements to enhance system stability, performance, productivity, and maintainability.
- Participate in Business Continuity Planning (BCP), Disaster Recovery (DR) drills, and operational readiness activities.
- Support application testing, system validation, regression testing, and post-deployment verification.
- Maintain technical documentation, support procedures, incident reports, and knowledge base articles.
- Coordinate with business users, application development teams, infrastructure teams, vendors, and other stakeholders to resolve production issues.
- Follow ITIL-based incident, problem, and change management processes.
- Ensure production support activities comply with operational procedures, security policies, and banking requirements.
Skills and Qualifications
- 3–5 years of relevant experience in application development and/or production support within the banking or financial services domain.
- Strong hands-on application and product knowledge, particularly in technologies such as:
- Java and Spring Framework
- Oracle Database and SQL
- Oracle WebLogic
- .NET and BizTalk
- Banking payment systems, including FAST-RT, MEPS+, and cross-border payments
- Experience supporting applications in Linux and Windows environments.
- Good understanding of APIs, RESTful services, microservices, and system integrations.
- Familiarity with DevOps practices and CI/CD pipelines.
- Good understanding of ISO 20022 messaging standards and payment message processing.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent verbal and written communication skills.
- Exposure to ITIL Incident Management and Problem Management processes.
- Understanding of JUnit, PMD, and SonarQube for software quality assurance and code analysis.
Source: MyCareersFuture — Workforce Singapore · Retrieved 2026-11-08 · Not affiliated with or endorsed by Workforce Singapore or MyCareersFuture