Level 2 System Engineer (Junior)

Job Description
Manage and support on hardware and software components pertaining to a system infrastructure, including operating systems, servers, storage, backup, cloud etc.

Job Requirement
General

• Valid Cat 1 clearance (or qualified to apply)
• Standby work is required (24/7)
• 3-5 years of IT Operations experience, especially in the area of System Infrastructure and Cloud solution.
• Self-motivated with strong sense of responsibility and urgency
• Diligent in documentation, reporting and tasks tracking ability
• Possess analytical skills to be able to solve issues and ability to work independently and cope with pressure
• Time management, good communication, interpersonal and problem-solving skills, with customer friendly attitude and ability to work in a team environment

IT Knowledge

• Adequate troubleshooting and hands-on skill in System server, Storage, cloud orchestration and automation.
• Strong knowledge of Microsoft Windows Server, Active Directory, Exchange, Office 365, and Azure or AWS.
• Familiarity with network fundamentals (TCP/IP, DNS, DHCP).
• Virtualization - Microsoft Hyper-V, VMware
• Hyperconverged - Nutanix
• Backup Solution e.g. Veritas, Veeam, etc
• Licenses and certificate activation
• Cloud - O365, Azure and AWS, backup
• Basic network and security features
• Ability to pick up or learn different technologies such as Cisco VOIP solution such as CUCM, WEBEX, CSM.

Technical Support

• Call response and support within service level agreement
• Incident / problem troubleshooting, fault clarification and isolation
• Provide workaround and/or resolution
• Communication and reporting
• Security updates and patching
• Maintaining technical documentation

Certification Requirement

• Azure
• AWS Cloud certified/ Microsoft Certified (preferred)