1 year call centre team Lead #EAT

RECRUIT EXPRESS PTE LTD

📍 D09 Cairnhill, Orchard, River Valley💼 Senior Executive💰 SGD 4,000 – 5,000 / Monthly

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Job Description

Responsibilities:

Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions.
Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary.
Troubleshoot operational problems, document cleared responses and maintain a knowledge base for future reference.
Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives.
Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes.
Maintain accurate and up-to-date records of operations activities and provide administrative support to the team.
Communicate and coordinate with internal and external stakeholders to address operational challenges.
Assist in preparing reports and metrics for internal reviews and meetings.
Requirements:
Min diploma and above with 3-4 years of contact centre experience, and at least 1-2 years of supervisor experience

For interested candidates, please send your updated resume:

Email: angelateh@recruitexpress.com.sg

Angela Teh Ling Wei

(CEI No.R1104464)

Recruit Express Pte Ltd

EA License No. 99C4599

Source: MyCareersFuture — Workforce Singapore · Retrieved 2026-11-08 · Not affiliated with or endorsed by Workforce Singapore or MyCareersFuture