Inside Sales Specialist

Company Overview

Murata Machinery Singapore Pte. Ltd. is a subsidiary of Murata Machinery Ltd., a global leader in machine tool technology, automated material handling, clean room automation, and textile machinery. Operating in Singapore since 1988, it serves diverse industries with Muratec automation systems.

Job Summary

Support sales operations by managing customer enquiries, preparing quotations, coordinating service delivery, and maintaining accurate records. Develop technical product knowledge and sales expertise with potential growth into a Sales Engineer role.

Responsibilities

• Manage customer enquiries via WhatsApp, telephone, and email, coordinating with internal teams to clarify and fulfill requirements
• Prepare and issue accurate service, technical, and spare parts quotations including pricing and lead times to support sales processes
• Monitor and follow up on Purchase Orders, outstanding quotations, and order fulfilment to ensure timely delivery
• Coordinate with Sales Engineering, Field Service, and Internal Sales Coordination teams to ensure smooth and efficient service delivery
• Monitor spare parts availability and delivery schedules to support customer needs and urgent machine recovery
• Follow up on service reports, delivery order acknowledgements, and other relevant sales documentation to maintain process accuracy
• Maintain accurate records of enquiries, quotations, orders, and delivery schedules for effective tracking and reporting
• Provide ad-hoc administrative and operational support to the Senior Sales Coordinator to facilitate team objectives
• Develop technical product knowledge and sales expertise progressively to enable career advancement.

Preferred competencies and qualifications

• Diploma qualification preferred
• Prior experience in preparing quotations, coordinating service schedules, and managing customer enquiries preferred
• Keen interest in building a long-term career
• Proficient in Microsoft Office applications (Excel, Word, Outlook)
• Organised and detail-oriented with the ability to manage multiple quotations and follow-up activities efficiently
• Able to work independently and collaboratively within a fast-paced team environment
• Strong administrative, coordination, and follow-up skills
• Experience in sales support, spare parts coordination, or semiconductor industry is an advantage
• Comfortable communicating with customers and internal stakeholders through email, telephone, and messaging platforms