Hotel Housekeeping Supervisor

We are seeking an experienced, responsible and hands-on Hotel Housekeeping Supervisor to join our housekeeping operations team.

The successful candidate will be responsible for supervising daily housekeeping operations, managing housekeeping staff, conducting room inspections and ensuring that the hotel's cleanliness and service standards are consistently maintained.

The ideal candidate must have prior hotel housekeeping supervisory experience, strong leadership skills and good knowledge of hotel housekeeping procedures and systems.

Key Responsibilities:

1. Housekeeping Operations & Supervision

• Oversee and coordinate daily housekeeping operations to ensure smooth workflow and efficiency.
• Plan and assign daily room cleaning duties based on hotel occupancy, room priorities and manpower availability.
• Supervise Room Attendants (RA) and Public Area (PA) Attendants to ensure tasks are completed according to hotel standards.
• Monitor staff attendance, punctuality, grooming, productivity and overall work performance.
• Conduct daily briefings and ensure housekeeping staff understand their duties and operational expectations.
• Arrange manpower deployment and coordinate coverage during staff absences or operational shortages.
• Provide guidance, coaching and on-the-job training to housekeeping staff.

2. Room Inspection & Quality Control

• Conduct room inspections to ensure cleanliness, hygiene and presentation meet hotel standards.
• Ensure guest rooms are properly cleaned, inspected and ready for guest occupancy.
• Identify cleaning deficiencies and ensure immediate corrective action.
• Monitor room cleaning productivity and ensure timely completion of assigned rooms.
• Ensure compliance with hotel housekeeping SOPs, hygiene standards and safety procedures.
• Follow up on guest complaints and implement corrective measures to prevent repeated issues.

3. Housekeeping Systems & Coordination

• Operate hotel housekeeping systems to monitor room status, cleaning progress and daily operations.
• Update and verify room status accurately in the hotel management system.
• Coordinate closely with Front Office, hotel management and other departments regarding room readiness, guest requests and operational matters.
• Report maintenance defects, lost and found items, room discrepancies and other housekeeping concerns.
• Prepare and maintain daily housekeeping reports, attendance records and operational updates.

4. Staff Management & Performance

• Monitor housekeeping staff performance, work attitude and compliance with operational instructions.
• Identify employees requiring additional training or performance improvement.
• Address operational issues and escalate misconduct or disciplinary concerns to the relevant management.
• Ensure staff follow proper cleaning procedures, chemical handling guidelines and workplace safety requirements.
• Maintain professional communication between housekeeping staff, hotel management and company Operations.

5. Hands-On Operational Support

• Assist with guest room cleaning or public area cleaning when necessary due to operational requirements.
• Support the housekeeping team during high occupancy, manpower shortages or urgent operational situations.
• Ensure cleaning equipment, supplies and housekeeping materials are properly maintained and utilised.
• Perform other housekeeping-related duties as assigned by management.

Job Requirements:

• Minimum 1 year of working experience in hotel housekeeping operations.
• Minimum 1 year of experience as a Hotel Housekeeping Supervisor.
• Prior hands-on experience in hotel room cleaning and room inspection is required.
• Experience using hotel housekeeping software or room management systems is required.
• Familiarity with OPERA, Knowcross or similar hotel management systems will be advantageous.
• Strong understanding of hotel housekeeping SOPs, room inspection procedures and cleanliness standards.
• Good leadership, manpower planning and staff supervision skills.
• Able to manage daily housekeeping operations independently.
• Good communication, problem-solving and coordination skills.
• Responsible, punctual, reliable and able to work in a fast-paced hotel environment.
• Willing to assist with hands-on housekeeping duties when operationally required.
• Able to work rotating shifts, weekends and public holidays according to roster.
• Candidates who are available to commence work immediately will be preferred.

Working Hours:

6 days work week, based on rotating shifts:

• Morning Shift: 6:45 AM – 3:45 PM
• Day Shift: 9:00 AM – 6:00 PM
• Day Shift: 10:00 AM – 7:00 PM
• Afternoon Shift: 2:00 PM – 11:00 PM

Shift assignments are subject to hotel operational requirements and manpower needs.

Salary & Benefits:

• Monthly Salary: $3,100 – $3,500
• Salary will be commensurate with relevant experience, qualifications and suitability.
• Statutory employment benefits in accordance with Singapore employment regulations.

Important Note to Applicants:

This is a hands-on supervisory position, not a purely administrative role.

The successful candidate will be primarily responsible for supervising housekeeping operations, managing staff performance, conducting room inspections and maintaining hotel cleanliness standards.

However, the candidate must also be willing to assist with guest room cleaning and public area housekeeping duties whenever operationally required.

Applicants must have prior Hotel Housekeeping Supervisor experience. Candidates without relevant supervisory experience may not be shortlisted.