Key Responsibilities
Create and maintain internal claims guides, FAQs and process notes for general insurance matters, including group and individual hospitalization plans.
Handle and follow up on insurance claims, especially for French-speaking clients, to ensure clear communication and smooth claim processing.
Track policy renewals, renewal timelines and outstanding information to ensure policies are renewed on time.
Liaise with insurers to request quotations, compare policy options and support internal recommendation summaries for clients.
Support the development of group insurance policy opportunities, including gathering client requirements, coordinating quotations and assisting with policy placement follow-up.
Maintain accurate records of policies, claims, quotations, renewal status and insurer communications for internal reference.
Support licensed insurance agents or management with administrative coordination, client servicing and documentation as needed.
Remuneration: Fixed salary + variable commission / bonus. Candidates with an active General Insurance agent registration or relevant licensing may be considered for additional sales-related bonus opportunities.
Requirements
Open to Singaporeans and Singapore Permanent Residents only.
Conversational French language ability is required to support French-speaking clients and claims enquiries effectively.
Background or experience in general insurance, insurance administration, claims handling, client servicing or a related field.
Completion of General Insurance papers (BCP, PGI & CGI) is preferred.
Candidates with relevant General Insurance papers, licensing or agent registration eligibility may be considered as a live General Insurance agent, allowing them to support GI sales activities.
Understanding of general insurance products such as personal insurance, commercial insurance, group hospitalization, group personal accident, corporate travel or other group policy arrangements will be an advantage.
Prior experience in customer service, client communication or claims follow-up is preferred.
Proficiency in Microsoft Office Suite and ability to maintain clear policy, claims and quotation records.
Strong attention to detail with the ability to work independently and as part of a team.
Ability to prioritize tasks and meet deadlines in a fast-paced environment.
Source: MyCareersFuture — Workforce Singapore · Retrieved 2026-10-09 · Not affiliated with or endorsed by Workforce Singapore or MyCareersFuture