Assistant Restaurant Manager

Job Description & Requirements

• Carry out daily operations in the service department to maintain and improve service quality and environment cleanliness
• Provide excellent service to ensure satisfaction
• Taking customer orders and delivering food and beverages
• Making menu recommendations, answering questions from customers
• Ensure and manage the service team to comply with all our company service guidelines and safety procedures
• Enforce restaurant quality, service and value standards, keep restaurant clean and tidy to create a comfortable environment for customers
• Manage and continuously improve service standards and provide support as necessary to ensure the service team can carry out assigned tasks
• Conduct and manage weekly inventory checks for service department (Front-of-House)
• Prepare restaurant order list and place orders with Procurement/Purchasing Department
• Address all customer complaints immediately, when required
• Ensure training standards and lead Supervisors and training team to conduct service training
• Any other duties as assigned by your superior

Requirement:

• Minimum 2 years of relevant experience in F&B service operations, preferably in a supervisory role
• Strong knowledge of restaurant service standards and procedures
• Ability to lead, supervise, and motivate a service team to deliver consistent quality and excellent customer experience
• Good communication and interpersonal skills to handle customers effectively and resolve complaints promptly
• Detail-oriented with strong organizational skills for inventory management and ordering processes
• Ability to train, coach, and guide team members in service standards and procedures
• Physically fit and able to work in a fast-paced environment
• Willing to work shifts, weekends, and public holidays
• Positive working attitude, reliable, and a strong team player

Please send your resume/profile to hrdept@timhowan.com to apply.